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March 6th, 2016, 07:13 PM
#1
computer freezes
I am running Windows 10. My computer freezes but I can still move mouse around. The only thing I can do is shut the computer down.
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March 7th, 2016, 07:28 AM
#2
Try to start it in Safe Mode with Networking.
If it then responds, update all drivers and Win 10.
http://windows.microsoft.com/en-ca/w...c-in-safe-mode
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March 7th, 2016, 10:08 AM
#3
Everything is updated. It does not do it all the time. When it does it the computer looks normal but it does not respond. The mouse pointer moves on the screen but the buttons do not work. The keyboard does not work either. I than have to shut the computer off. I restart it and everything is ok.
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March 7th, 2016, 12:47 PM
#4
OK - time to let us know the make and model of your computer and motherboard specifics.
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March 7th, 2016, 02:19 PM
#5
Dell Inc. Inspiron 3847
Board: Dell Inc. 088DT1 A01
Serial Number: .85G5V12.CN7016344M02J2.
8110 Megabytes Usable Installed memory
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March 7th, 2016, 03:30 PM
#6
Processor
3.20 gigahertz Intel Core i5-4460
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded
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March 7th, 2016, 04:12 PM
#7
You can try (on a good boot) using the Dell driver update.
http://www.dell.com/support/home/us/...esktop/drivers
I will suggest that if the Dell drivers all are up to date and Windows 10 is as well and the issue persists that you backup all your files/downloads to another drive (internal, external, flash, whatever) and restore the system using the factory partition/disk.
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March 8th, 2016, 08:27 AM
#8
Registered User
I would also suggest you do the Dell diagnostics. There could be a hardware problem such as the HDD. It has been known to cause freezes and slow running.
It's not the computers that keep having problems, it's the users!!
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